Responsible Gaming

Our Commitment to Safe Gaming

Gaming Should Be Entertainment

At hcapay.co.uk, we believe that online gaming should be enjoyed purely as entertainment. Gambling is a game of chance with no guaranteed way to win money. It should never be considered as a way to earn income, pay bills, or solve financial problems. Always gamble responsibly and only with money you can afford to lose.

Age Verification

We are committed to protecting young people from the harms of gambling. By law, you must be 18 years of age or older to use our services in the UK. We take age verification seriously and operate strict checks to ensure no one under the legal age can access our platform.

If you are under 18, please do not use this website.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

  • Spending more time and money on gambling than intended
  • Chasing losses by gambling more to win back money you've lost
  • Hiding your gambling activity from family, friends, or partners
  • Feeling anxious, irritable, or stressed when not gambling
  • Neglecting work, school, family, or other responsibilities due to gambling
  • Borrowing money to gamble or to pay gambling debts
  • Gambling to escape problems, stress, or negative emotions
  • Failed attempts to cut down or stop gambling
  • Physical symptoms like headaches, sleep problems, or digestive issues
  • Relationship conflicts due to your gambling

If you recognize any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gaming:

  • Deposit Limits: Set a maximum amount of money you can deposit within a chosen time period (daily, weekly, or monthly)
  • Loss Limits: Set a maximum amount you are willing to lose over a specified period
  • Reality Checks: Receive reminders during your gaming session about how long you've been playing
  • Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
  • Account Closure: Close your account if you wish to stop using our services permanently
  • Session Time Limits: Set a maximum duration for your gaming sessions

To access these tools, visit your account settings or contact our customer support team.

Support Organizations & Help Resources

If you or someone you know is struggling with gambling, professional help is available. Here are reputable organizations that provide free, confidential support:

United Kingdom

  • GamCare - Free counselling, support, and information
    www.gamcare.org.uk | Telephone: 0808 8020 133 (free, 24/7)
  • GamStop - National Self-Exclusion Scheme (operates across non-GamStop casinos too)
    www.gamstop.co.uk
  • Gamblers Anonymous - Support groups and peer help
    Telephone: 020 7384 3040
  • Citizens Advice - Guidance on gambling-related financial issues
    www.citizensadvice.org.uk

International Resources

Need Help? Take Action Today

If you are experiencing difficulties with your gambling, remember:

  • You are not alone — millions of people struggle with problem gambling
  • Help is available and free — reaching out is a sign of strength, not weakness
  • Professional counsellors are trained to help without judgment
  • Recovery is possible with the right support

Don't wait — contact one of the organizations listed above today. Your wellbeing is more important than any game.

This page provides general information about responsible gambling. For specific concerns about your individual situation, please consult with a qualified healthcare professional or contact one of the support organizations listed above.